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Call Us 602.412.4998 or 520.423.5300

Please review this list of frequently asked questions for your answer. If you do not see your question then please click here to contact us.
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 QUESTION
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Where are your classes located?
 
We have classes throughout the greater Phoenix area, Tucson and other parts of the state. We hold our classes in meeting room at nice hotels.
How much does the classroom class cost?
 
In order to dismiss your traffic ticket and have no points assessed against your driving record, the State of Arizona Supreme Court requires all defensive driving schools to collect your Court diversion fee, the Arizona State fee, and the Arizona State surcharge fee prior to starting the course. These fees are collected in lieu of a civil penalty or criminal fine for your traffic violation.

The cost varies depending on the court that issued your citation. Each court determines their fee to dismiss a violation. Please utilize the cost calculator on our home page to determine your cost which includes the school fee.
How do I pay for the classroom class?
 
You may prepay with a Visa, MasterCard, Discover or Paypal online payment. However, you must pay by 12(noon) on Friday for any weekend class (Saturday or Sunday) or by 12(noon) the day of the class for weekday classes. You may also choose to bring a money order or cashier’s check for the full amount to the class. We DO NOT take personal checks. We DO NOT except credit cards or paypal payments at the class location.

If you are paying with a Cashier’s check or Money order, make it payable to: GAT
How do I register for the State of Arizona Supreme Court approved classroom class?
 
Registration is quick and simple. You can click the button “Register for classroom class.” Then simply fill out all required fields. You will receive a confirmation at the end of the registration.
What do I need to register for the classroom class?
 
Driver's License Or Government-issued identification
Citation
Extension or court paperwork (if any was given to you).
What do I need to bring to the classroom class?
 
Driver's License Or Government-issued identification
Citation
Extension or court paperwork (if any was given to you)
Cashier's check or Money order unless you have pre-paid online.
Why do I have to arrive early for the class?
 
Every student must have their documents verified and payment received before the start of the class. We begin registering students 1 hour prior to the class and you should arrive no later than 30 minutes prior to the start of the class.
How long is the classroom class?
 
Instruction time is between 4 and 4½ hours
Do I have to go to court?
 
Not usually. Unless the court has specifically requested you send or bring your completion certificate to them, you do not need to go to court for the violation being dismissed. If you have other violations on the same citation, you must resolve those with the court on or before the court date.
Can I switch from a classroom class to an online class?
 
Yes. Call our office between 8am and 6pm Monday thru Friday, or between 7am and 10am Saturday to change a class. (Keep in mind your class must still be completed seven (7) days prior to your court date).
Do I have to pay my fine for this violation?
 
No, by taking the Defensive Driving Class, your violation will be dismissed and the fine from the court will not need to be paid. Please remember that the fine is different from the court fee to dismiss the violation. The fine is the amount you pay if you are not taking the course and paying the citation. Paying the fine, instead of taking the class, will result in points being assessed to your driving record.
How do I get an extension/continuance?
 
You may receive an extension by going to court, calling the court, or in some cases, by the school. Certain courts allow us to grant an extension, if you cannot complete the class seven [7] days PRIOR to your court date.
What does the extension/continuance apply to?
 
The extension applies ONLY to the violation you are going to have dismissed (the violation for which you are taking the class). If you have any other violations, these will need to be taken care of by you with the court by the original court date.
If I received a postcard does that mean I’m eligible?
 
Not necessarily. Postcards are sent to possible recent citation recipients. To check eligibility, call our office between 8am and 6pm Monday thru Friday, or between 7am and 10am Saturday.
Why should I take a class instead of paying my fine?
 
There are several advantages to attending a defensive driving class.
1) Your citation is dismissed and NO points will be assigned to your motor vehicle [driving] record.
2) Your insurance rates will not increase, because your citation was dismissed.
3) IF you have a red light violation [28-645A3A] AND you pay the fine instead of attending a defensive driving class, you will be ordered by the DMV to attend a Traffic Survival School class in addition to paying the fine.
Is Defensive Driving School the same thing as Traffic Survival School?
 
No. Defensive driving class is a 4 hour class and is offered mainly for citation dismissal. It is monitored by the Arizona Supreme Court. Traffic Survival School is sponsored by the MVD and is required for red light violators and others who have been ordered to take the class for various reasons. Traffic Survival School is an 8 hour class and will not dismiss your citation.
What’s the difference between a CDL (commercial driver’s license) and an operator’s license?
 
A CDL is for professional drivers (truck drivers, bus drivers, etc.). If you possess, or possessed at the time of your violation, a CDL, you are NOT eligible to attend a defensive driving school class, even if your CDL has expired. You must have surrendered your CDL prior to the violation for which you are attending class.
Do you offer classroom classes in Spanish?
 
Yes, we have a limited number of classes available. Our online class is also available in Spanish.
Do you offer Online classes?
 
Yes, we offer online classes, please register for the “online class” on the home page. Our online class is also available in Spanish.
How do I cancel a classroom class?
 
Please call our office between 8am and 6pm Monday thru Friday, or between 7am and 10am Saturday to cancel the class.
How often can I attend Defensive Driving School?
 
You may attend a defensive driving school course once every year. The year of ineligibility is from violation date to violation date. For example, if you received a violation on 07/23/2018, you will be eligible again for a defensive driving class for a violation occurring on or after 07/23/2019.
Why are some violations not eligible?
 
Only moving violations are eligible. Seat belt, insurance, registration and driver’s license violations are not moving violations and are not eligible.
When do I get my Completion Certificate?
 
Once you complete the course, the instructor will provide you with a Completion Certificate.
Is there a due date to complete the course?
 
Per State of Arizona Supreme Court rule, the entire online program (including final exam) must be completed seven (7) calendar days prior to your Court Appearance Due Date (or extension date). Certain Courts allow defensive driving schools to grant one extension. Please contact us at 1.888.494.2320 (toll free) to verify if we are able to grant you an extension.
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 QUESTION
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How much does the online course cost?
 
In order to dismiss your traffic ticket and have no points assessed against your driving record, the State of Arizona Supreme Court requires all defensive driving schools to collect your Court diversion fee, the Arizona State fee, and the Arizona State surcharge fee prior to starting the online course. These fees are collected in lieu of a civil penalty or criminal fine for your traffic violation.

The cost varies depending on the court that issued your citation. Each court determines their fee to dismiss a violation. Please utilize the cost calculator on our home page to determine your cost which includes the school fee.
How do I pay for the online course?
 
You may make your payment with a Visa, MasterCard, Discover or Paypal online payment. You may also choose to mail a money order or cashier’s check to our office for the full amount. However, if you mail the payment you will not be able to start the course until payment is received in our office. We DO NOT take personal checks.
How do I register for the State of Arizona Supreme Court approved online course?
 
Registration is quick and simple. You can click the button “Register for online class”. Acknowledge the Course Requirements and Policies and then simply fill out all required fields and then follow the directions on the confirmation page.
What do I need to register for the online course?
 
Driver's License Or Government-issued identification
Citation
Extension or court paperwork (if any was given to you).
Now that I have registered for the online course, what next?
 
We have sent you an email confirmation with your user name (email address) and your password (which you selected at registration). You will use this information to log into the online course.

Before you can make your payment and start the course, you must first submit your documents so we can verify the information. We will verify the information (usually ½ hour to 1 hour) after we receive the documents. You will receive an email stating your documents have been verified. At that point, you may log in, make the payment and begin the course. Please note that documents sent after 6pm may not be verified until the next morning.

Online Requirements
Document verification required prior beginning course:
  • Citation
  • Driver’s License (front and back)
  • Extension Paperwork (if applicable)
Document verification is available:
Mon-Fri 8:00am–5:30pm
Sat 7:00am-5:00pm
Sun 10:00am-5:00pm

Please allow up to 60 minutes for documents to be verified M-F and 120 minutes for Sat-Sun with the last checked being performed at 5pm.
Documents received after hours will be verified by 9:00am the next business day.
Preferred Method – Scan & Email (usually provides the best quality)
  • SCAN & EMAIL: CV@gotaticket.net (Scan documents, attach and email them to us.)

  • PHOTO & EMAIL: CV@gotaticket.net (Take a photo of documents with camera phone, attach and email them to us.)

  • FAX: 602.218.4483 (When faxing a driver’s license, Please make a light copy of the driver’s license before faxing.)

  • MAIL:
    Got A Ticket Defensive Driving School
    21640 N. 19th Ave #C-101
    Phoenix, AZ 85027

  • HAND DELIVER: M-F (8:00am-5:30pm)
    Got A Ticket Defensive Driving School
    21640 N. 19th Ave #C-101
    Phoenix, AZ 85027

  • Please send Money Order or a Cashier’s Check ONLY.
  • NO PERSONAL CHECKS (We accept Visa, MC & PayPal online).
I registered, so why can’t I make my payment?
 
Before you make your payment, you must send us your documents to be verified. (See question above for details). Once we verify the information we will notify you by email that you can then make the payment and start the course.
How long is the online course?
 
Instruction time is 4 hours (timed). Once the video is completed you must fill out a course evaluation and take the Course Participation Test (approximately 30 minutes). Total time needed between 4 to 4 ½ hours.

However, you may complete this time in increments. Your video progress is saved every 30 seconds. You must watch the video in its entirety. The course must be completed at least 7 days prior to your court/extension date.
Do I have to go to court?
 
Not usually. Unless the court has specifically requested you send or bring your completion certificate to them, you do not need to go to court for the violation being dismissed. If you have other violations on the same citation, you must resolve those with the court on or before the court date.
Can I switch from an online course to a classroom class?
 
Yes. Call our office between 8am and 6pm Monday thru Friday, or between 7am and 10am Saturday to change a class. (Keep in mind your class must still be completed seven (7) days prior to your court date).
Do I have to pay my fine for this violation?
 
No, by taking the Defensive Driving Class, your violation will be dismissed and the fine from the court will not need to be paid. Please remember that the fine is different from the court fee to dismiss the violation. The fine is the amount you pay if you are not taking the course, and paying the citation. Paying the fine, instead of taking the class will result in points being assessed to your driving record.
How do I get an extension/continuance?
 
You may receive an extension by going to court, calling the court, or in some cases, by the school. Certain courts allow us to grant an extension, if you cannot complete the class seven [7] days PRIOR to your court date.
What does the extension/continuance apply to?
 
The extension applies ONLY to the violation you are going to have dismissed (the violation for which you are taking the class). If you have any other violations, these will need to be taken care of by you with the court by the original court date.
If I received a postcard does that mean I’m eligible?
 
Not necessarily. Postcards are sent to possible recent citation recipients. To check eligibility, call our office between 8am and 6pm Monday thru Friday, or between 7am and 10am Saturday.
Why should I take a class instead of paying my fine?
 
There are several advantages to attending a defensive driving class.
1) Your citation is dismissed and NO points will be assigned to your motor vehicle [driving] record.
2) Your insurance rates will not increase, because your citation was dismissed.
3) IF you have a red light violation [28-645A3A] AND you pay the fine instead of attending a defensive driving class, you will be ordered by the DMV to attend a Traffic Survival School class in addition to paying the fine.
Is Defensive Driving School the same thing as Traffic Survival School?
 
No. Defensive driving class is a 4 hour class and is offered mainly for citation dismissal. It is monitored by the Arizona Supreme Court. Traffic Survival School is sponsored by the MVD and is required for red light violators and others who have been ordered to take the class for various reasons. Traffic Survival School is an 8 hour class and will not dismiss your citation.
What’s the difference between a CDL (commercial driver’s license) and an operator’s license?
 
A CDL is for professional drivers (truck drivers, bus drivers, etc.). If you possess, or possessed at the time of your violation, a CDL, you are NOT eligible to attend a defensive driving school class, even if your CDL has expired. You must have surrendered your CDL prior to the violation for which you are attending class.
Do you offer Online classes in Spanish?
 
Yes. We offer the online course in Spanish. During registration, please select Spanish as the preferred language.
How do I cancel the online course?
 
Please call our office between 8am and 6pm Monday thru Friday, or between 7am and 10am Saturday to cancel the course. This must be done prior to starting the course to receive a full refund.
How often can I attend Defensive Driving School?
 
You may attend a defensive driving school course once every year. The year of ineligibility is from violation date to violation date. For example, if you received a violation on 07/23/2018, you will be eligible again for a defensive driving class for a violation occurring on or after 07/23/2019.
Why are some violations not eligible?
 
Only moving violations are eligible. Seat belt, insurance, registration and driver’s license violations are not moving violations; they are not eligible.
When do I get my Completion Certificate?
 
Once you complete the course you will immediately be able to view and print your Completion Certificate. We will automatically email a copy to you as well. Please check your junk or spam folder to be sure it was not put there as a result of your filter settings.
Are there any special computer requirements to participate in the course?
 
Our online video course leverages the latest internet standards for video playback. Most modern computer and browser support HTML5 video playback. Although rare if your computer or browser not support this you will need to make sure you have Microsoft Silverlight of Adobe Flash installed. If you can view our video trailer on the home page then you will have no problem watching the course video. Our online course is compatible with all computer configurations, including PCs and MACs, and will even work on most cell phones and web-enabled electronic devices.
Is there a due date to complete the course?
 
Per State of Arizona Supreme Court rule, the entire online program (including final exam) must be completed seven (7) calendar days prior to your Court Appearance Due Date (or extension date). Failure to do so will result in an expulsion from the program without a refund. Certain Courts allow defensive driving schools to grant one extension. Please contact us at 1.888.494.2320 (toll free) to verify if we are able to grant you an extension.
Can I take the Course Participation Test online from home?
 
Yes, you can take the Course Participation Test at the end of the course online from home. Once you complete the 12 chapters, you will be able to take the test consisting of 25 multiple choice questions that are identified for you throughout the chapters in the course.
I have already registered, how do I log back into the course?
 
If you have already registered, please click on “login to the online course.” Please use your username (email address) and password to re-enter the online course. If you have forgotten or lost your username and password, please check you confirmation email for your user name and password. Otherwise contact us to reset your password at 1.888.494.2320 (toll free).
I can’t see the whole screen, what should I do?
 
Please check your zoom setting on your browser. If your zoom is more than 100% you will not be able to see the whole screen as it would normally appear. Adjust your browser setting to 100%.
I seem to be having Web browser issues, what should I do?
 
Please be sure that you have the latest version of your web browser installed. If not you may experience problems viewing the course or website. Please update your web browser.
I can’t view the video in the course, what should I do?
 
In order to view the optional videos the browser will need to be equipped with Microsoft Silverlight. If the Microsoft Silverlight is not detected at the time the course is started the plug-in is made available free of charge by Microsoft. Please download Microsoft Silverlight to view the videos.
I have received a server error, what should I do?
 
First, please log off and log back in to the course using your user name (email address) and password. If this does not allow you to continue, please contact us via email or call us at 1.888.494.2320 (toll free) during regular business hours between 8am and 6pm Monday thru Friday, or between 7am and 10am Saturday.
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